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Group Rooms Coordinator

The Group Rooms Coordinator oversees all group bookings, group blocks and related reservations. Responsible for the efficent selling and inputting of guest room blocks to accommodate guest needs and maximize revenue. The Coordinator is expected to attend all group resume and pre-con meetings to ensure that group reservations are managed and billing is set up appropriately.

Job Description
Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
Responsible for all group billing set-up, building group packages.
Calculate and prepare rooms reports to determine sources of business using various computer systems.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

Experience, Skills and Knowledge
High school diploma required, and college degree preferred.
Hotel experience preferred.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
Must have analytical ability to assess reservation trends and make related decisions.
Command of the English language both written and verbal.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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