[Close] 

Reservations Agent

Assist guests during the reservation process.
Job Description
This individual will be responsible for the selling and processing of Overnight Room Reservations, Spa Service Bookings, Golf Tee Times, and other amenities offered at Chateau Elan ensuring a high level of service, guest satisfaction and profitability.
Assist in creating the ultimate Chateau Elan experience for guests by identifying individual guests' needs and wants. You will provide accurate detailed information regarding availability, guestroom types and accommodations, room rates, hotel facilities and services, local attractions/events.
Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.
Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

Experience, Skills and Knowledge
Can communicate well with guests.
Strong computer skills required.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
Command of the English language both written and verbal.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Cook - Grill (Reservations)
Atlanta, GA Sodexo Inc.
Service Desk Agent
Atlanta, GA Thompson Technologies
Front Desk Agent - MCI
Pine Mountain, GA Callaway Gardens
Guest Service / Front Desk Agent - Fairfield I...
Kingsland, GA ONE Lodging
Night Audit Agent
Atlanta, GA Davidson Hotels & Resorts
Front Desk Guest Service Agent - Midtown/Buckhead
Atlanta, GA La Quinta Inns Inc