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Spa Bellman/Luggage Attendant

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Show guests to room assisting with their luggage.

Explain all resort and spa facilities, their location in the spa, hours of operation, and answer all questions about these facilities and other resort questions.

Check luggage for spa guests both for day and overnight.

Maintain designated stations

Open doors and greet guests in a friendly and courteous manner.

Receive and move orders that arrive to the hotel or Spa

Assist with stocking and cleanliness with the Men's locker room

Set up, maintain and break down tea time

Set up and breakdown refreshments for spa guests

Maintain an open communication line through all shifts by proper use of intershift log.

Deliver messages and valet to guest rooms.

Perform pick ups and drop-offs throughout the resort for guests in a timely and friendly manner and inspect vehicles.

Perform the duties of a valet as required.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.
 
Experience, Skills and Knowledge

High school diploma or equivalent required.

Hotel experience preferred.

Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.

Ability to drive vans, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.

Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.

Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.

Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.

Must have the ability to communicate in English.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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